Support

We're here to help.

Email support, bug reports, feature requests, and license issues. Direct line to the developer.

Email support

For technical issues, licensing questions, or general inquiries.

support@ltcue.app

REPLIES TYPICALLY WITHIN 24–48 HOURS

Before you write

A few things that help.

Check the docs first

Many common questions are answered in the documentation, including setup guides, troubleshooting, and feature explanations.

VIEW DOCUMENTATION →

Include this info

When reporting issues, please include:

· Operating system and version
· LTCue version
· Resolume Arena version
· Steps to reproduce
· Any error messages

Report a bug

Found something that's not working correctly? Let me know so I can fix it.

Please include:

· What you expected to happen
· What actually happened
· Steps to reproduce
· Screenshots if helpful

REPORT BUG →

Feature request

Have an idea that would make LTCue better? I'd love to hear it.

Tell me:

· What feature you'd like
· How you'd use it
· Why it would be valuable

REQUEST FEATURE →

Licensing

License issues.

Lost your license key?

Email support from the address you used to purchase, and I'll resend your key.

Need to transfer to a new machine?

Deactivate on your old machine first (Settings → License → Deactivate), then activate on your new machine. If you can't access your old machine, contact support.

Activation problems?

Make sure you have an internet connection. License activation requires a one-time online check. If issues persist, contact support with your license key and any error message.